Returns and Exchanges

If your shoes are unsuitable or just not quite what you expected and they were purchased via www.holsterfashion.co.za, please return them to us within 7 days of purchase to qualify for a return.

To process a return follow the steps below:

    • Download and fill in the returns form. Click here to download the form.
    • Please BOOK a door-to-door courier of your choice. We DO NOT collect returns from the South African post office.
    • Pack the items ready for courier and include the returns form in the parcel.

    • Make sure the item(s) are unworn, unused, in original condition and in its original packaging with swing tags attached. Please DO NOT write on the shoe box or put tape on the shoe box. Damage to the packaging may result in your return being rejected.
    • Once packed, all items must be returned to our warehouse address in Durban:

      Holster


      Unit 36 Micro Park
      26 Crassula Rd
      Ottawa South
      Blackburn
      KZN
      4339



  • Our Warehouse contact number is: 082 390 9611 - This number is only for the couriers to contact our warehouse. Please note this number will  not be able to assist you with customer service queries.

  • Once we receive your return we will process your request accordingly.

  • Refunds are processed into customers bank accounts from the payment method originally selected. For example if you paid using a credit card we will put the money back onto your credit card.

  • Exchanges are based on stock availability when return is received. If stock is unavailable a store credit will be supplied to customer to the value paid. Exchanges are at a cost of R100 for customers account.


  • All SALE items are final sale. Sale items will only be eligible for store credit vouchers when returned. Store credit vouchers are not redeemable for cash refunds. 

 

Gift Cards/Store Credits: Gift cards and Store Credits are non-refundable and not redeemable for cash.