Returns and Exchanges

We offer FREE returns and exchanges on all orders over R999 - If your shoes are unsuitable or just not quite what you expected, please fill in the form below within 10 days of receiving your order to qualify for a return or exchange.

If you are unhappy with the product that you have purchased from us, we will pass a credit within 30 days of purchase provided that the product is returned unused, in its original packaging and with a valid invoice. After the standard 30 day period, we cannot offer you a refund or exchange. To be eligible for a refund or exchange, all physical products must be packed in their original, unmarked packaging including any accessories, labels, free gifts and bonus items that came with the product.

Please note: Sale items are NOT eligible for refunds but may be exchanged.

A delivery fee will be charged on all sales items.

- We will pay the courier fee to get your shoes to our warehouse in Cape Town.

- If you want a refund we will only charge you a delivery fee one way - R100

- If you want to exchange we will charge you a delivery fee both ways -R200

Gift Cards/Store Credits: Gift cards and Store Credits are non-refundable and not redeemable for cash.

- Please ensure the item is in its original packaging and undamaged. If the packaging has been damaged due to negligence, R100 will be deducted from your refund to cover the cost of replacing the items packaging.

Please note: images need to be less than 2MB to submit the form. Follow the link to compress the size of your images: https://tinypng.com/