Returns and Exchanges

Please note: Our warehouse will be closed from the 22nd Dec to the 10th Jan 2022. We will not be able to accept any returns over this period. All returns during this time can be sent after the 10th Jan 2022. 

Not completely happy with your order? No need to panic, holster is here to help.

If your shoes are unsuitable or just not quite what you expected and they were purchased via www.holsterfashion.co.za, please return them to us within 7 days of purchase to qualify for a return.

To get started simply follow the steps below and we’ll have you smiling in no time.

    • Download and fill in the returns form. Click here to download the form.

    • Make sure the item(s) are unworn, unwashed, unused, in original condition and in its original packaging with swing tags attached.

    • Please BOOK a door-to-door courier of your choice. We DO NOT collect returns from the South African post office.

    • Pack the items ready for courier and include the form you have filled in with the items.

    • Once packed, all items must be returned to our warehouse address:

      Holster 
      Australia

      Unit 36 Micro Park
      26 Crassula Rd
      Ottawa South
      Blackburn
      KZN
      4339

  • Our Warehouse contact number is: 082 390 9611 - This number is only for the couriers to contact our warehouse. Please note this number will  not be able to assist you with customer service queries.

  • Once we receive your return we will process your request accordingly.

  • Refunds are processed into customers bank accounts from the payment method originally selected. For example if you paid using a credit card we will put the money back onto your credit card.

  • Exchanges are based on stock availability when return is received. If stock is unavailable a store credit will be supplied to customer to the value paid. Exchanges are at a cost of R100 for customers account.

  • All GREY DEALS & BLACK FRIDAY orders will only receive store credit. No refunds or exchanges will be processed.

 

Gift Cards/Store Credits: Gift cards and Store Credits are non-refundable and not redeemable for cash.