General Questions

We got you covered from A-Z

Unfortunately we no longer have a phone line, due to Covid and our team working remotely from around the country we have decided to do away with phone-lines. Please don't worry you can email us or chat with us on our live chat system.

Yes you can! We love growing our team, please can you pop us a DM on instagram (@holstersa) and we will get back to you. Please make sure your profile is public first.

Thank you for bearing with us during this change. Our business is under new management and they decided to start FRESH! We hope our service is up to scratch.

Returns and exchanges

If your question is not answered here, find out more in our returns and exchanges policy.

You can download our returns form here. Once you have filled out the form put it with your parcel and have it sent to our warehouse.

Yes you can. Fill out our return form here and return the item to our warehouse. Once we receive it we will create a store credit for you on your account. You can then purchase the style or size you are looking for.

All returns and exchanges are for the customers account. All you have to do is get the shoes to our warehouse and we will process the return for you.

Delivery policy

Everything you need to know about your order.

Delivery within South Africa takes 3-5 working days. During a sale period deliveries are extended to 7 working days.

We use a variety of couriers depending on your area. If you would like us to use a specific courier service we are happy to assist you, you can email us on help@holsterfashion.co.za

Product Information

Have some questions on our products? We are here to help.

Our shoes show both SA and US sizing, please don't get confused. SA sizing is equivalent to UK sizing and this is the sizing you should be focussing on.

This is not a crack or a default in the shoe. This is what we call a bleed-line. It is when the PVC colour is injected into the shoe mould during manufacturing. It is only noticeable on lighter colours and is in no way a default in the shoe.

Oh boy, we are so sorry this has happened. Our shoes come with a 6 month warranty get more information on our warranty policy found in the footer of our website.