RETURNS & EXCHANGES
Not completely happy with your order? No need to panic, holster is here to help.
If your shoes are unsuitable or just not quite what you expected and they were purchased via www.holsterfashion.co.za, please return them to us within 30 days of purchase and we can organise a refund or store credit in accordance with the below options.
Full priced items: Items sold at the regular retail price may be returned for a refund or store credit valid for 12 months.
Sale items: Promotional/Sale or discounted items (including full-priced items discounted by a coupon) are non-refundable and will automatically receive an online store credit linked to your email address, valid for 12 months.
Gift Cards/Store Credits: Gift cards and Store Credits are non-refundable and not redeemable for cash.
To get started simply follow the steps below and we’ll have you smiling in no time.
- Log your return or exchange below by completing the relevant returns or exchange form.
- The item(s) must be unworn, unwashed, unused, in original condition and in its original packaging with swing tags attached.
- All South African Returns and exchanges are for customers account at a rate of R70 for returns and R140 for exchanges.
- All international Returns & Exchanges will be for the customers account.
Once received by holster please allow 5-10 working days for your refund or store credit to be processed.
* Please note: pictures of the products may vary slightly in colour or look. Holster will not grant refunds or returns if the customer feels the product does not look exactly like that in the picture.