WARRANTY & RETURNS

RETURNS & EXCHANGES

Not completely happy with your order? No need to panic, holster is here to help.

If your shoes are unsuitable or just not quite what you expected and they were purchased via www.holsterfashion.com, please return them to us within 30 days of purchase and we can organise a refund or store credit in accordance with the below options.

Full priced items: Items sold at the regular retail price may be returned for a refund or store credit valid for 12 months.

Sale items: Sale or discounted items (including full-priced items discounted by a coupon) are non-refundable and will automatically receive an online store credit linked to your email address, valid for 12 months.

Gift Cards/Store Credits: Gift cards and Store Credits are non-refundable and not redeemable for cash.

To get started simply follow the steps below and we’ll have you smiling in no time.

  • Log your return or exchange below by completing the relevant returns or exchange form.
  • The item(s) must be unworn, unwashed, unused, in original condition and in its original packaging with swing tags attached.
  • All Returns and exchanges are for customers account at a rate of R70 for returns and R140 for exchanges.

Once received by holster please allow 5-10 working days for your refund or store credit to be processed.

WARRANTY

Holster warrants to the original purchaser that the product will be free from defects in materials and/or workmanship for a period of six (6) months.

The warranty period commences on the date of purchase from holster or the authorised retailer. For any warranty claims, the original purchase receipt must be returned with your claim to the retailer you purchased from. This proof of purchase is mandatory for any warranty issues.

Warranty does not cover damage caused by accident, improper care, negligence, normal wear, and tear or the natural breakdown of colours and materials over extended time and use.

Should you receive, or wish to place a warranty claim for a faulty or damaged item, please complete the “Warranty Enquiry” form below.

We will also require images of your shoes including the sole, top and problem area plus proof of purchase.