FREQUENTLY ASKED QUESTIONS
SHIPPING

We now offer multiple shipping options with Dawnwing Couriers. Here are all the options available at checkout:

 

  • Economy (3-5 Working Days – rate calculated at checkout)
  • Flat rate (3-5 working days – R70)
  • Overnight Express (Next Day Delivery – orders must be placed before 2pm to qualify for next day delivery – rate calculated at checkout)
  • Free Shipping – On orders over R850 (7-10 Working Days)

You can track your order on www.dawnwing.co.za

Track your order by using HOL followed by your Order Number provided on your Order Confirmation email.

 

Your waybill will only be trackable once your order has left our warehouse. Please be patient with us, due to the number of orders we have received over the lockdown period we are working hard to get all orders processed and dispatched.

Your order will show as completed – this means that Payment has been received at this point your order is sent to our processing department for dispatch.

 

I am afraid once an order is placed it is automatically sent through to our warehouse for processing and dispatch so therefore cannot be changed. Please make sure all information is correct on your order before proceeding to pay.

SHOPPING

Items in your cart will not be reserved. Only completed orders reserve the stock for you. If you do leave your shopping cart open or minimised and return later, when you go to finalise your order, any changes to availability will adjust on your cart then.

Our website shows sizes that are currently available. You can email support@holsterfashion.co.za and enquire about a certain style.

I am afraid once an order is placed it is automatically sent through to our warehouse for processing and dispatch so therefore cannot be changed. Please make sure all information is correct on your order before proceeding to pay.

PRODUCT

We receive a large amount of feedback from global customers regarding the amazing comfort they feel wearing their holster jelly shoes.

A common design feature of our flat shoes is the slight arch, horseshoe sole and underheel air pocket. This is far more supportive than a completely flat design (for example, a thong). For those who prefer a non-arched sole, we offer/recommend padded insoles to ensure you’re still as comfortable as possible.

Like all shoes, your holsters will last longer the more love you show them. If you undo the buckle and strap every time you put them on or take them off, they will not stretch. If you pull the ankle strap over your heel every time you put them on or take them off, then yes, you will eventually stretch them.

The digital images we display have the most accurate colour possible. However, due to differences in computer monitors and settings, we cannot be responsible for variations in colour between your screen and the actual product.

Avoid excessive rubbing or abrasive activity, such as scratching embellishments on car doors, rough surfaces and the like. Some skin products, such as suntan lotion, can cause erosion of the silver trays. With proper care, the silver will not come off. It might sound like we’re harping on about shoe care, but your holsters will truly fare better the more love you show them.

Don’t worry it’s not a defect, just a very normal part of the manufacturing process where the solid colour mixes with the pearlescent colour. You will find this on all of our metallic coloured shoes (Bronze, Pewter, Silver etc.).

RETURNS, EXCHANGES & WARRANTIES

Not completely happy with your order? No need to panic, holster is here to help.

If your shoes are unsuitable or just not quite what you expected and they were purchased via www.holsterfashion.co.za, please return them to us within 30 days of purchase and we can organise a refund or store credit in accordance with the below options.

Full priced items: Items sold at the regular retail price may be returned for a refund or store credit valid for 12 months.

Sale items: Promotional/Sale or discounted items (including full-priced items discounted by a coupon) are non-refundable and will automatically receive an online store credit linked to your email address, valid for 12 months.

Gift Cards/Store Credits: Gift cards and Store Credits are non-refundable and not redeemable for cash.

To get started simply follow the steps below and we’ll have you smiling in no time.

  • Log your return or exchange below by completing the relevant returns or exchange form.
  • The item(s) must be unworn, unwashed, unused, in original condition and in its original packaging with swing tags attached.
  • All South African Returns and exchanges are for customers account at a rate of R70 for returns and R140 for exchanges.
  • All international Returns & Exchanges will be for the customers account.

Once received by holster please allow 5-10 working days for your refund or store credit to be processed.

You can log a return or exchange by following the link below and filling our return or exchange form.

https://www.holsterfashion.co.za/log-a-return-or-exchange/

No exchanges can be done on sale items as we cannot guarantee stock. All returns on sale items will receive store credit as per our terms and conditions.

Holster warrants to the original purchaser that the product will be free from defects in materials and/or workmanship for a period of six (6) months.

The warranty period commences on the date of purchase from holster or the authorised retailer. For any warranty claims, the original purchase receipt must be returned with your claim to the retailer you purchased from. This proof of purchase is mandatory for any warranty issues.

Warranty does not cover damage caused by accident, improper care, negligence, normal wear, and tear or the natural breakdown of colours and materials over extended time and use.

Should you receive, or wish to place a warranty claim for a faulty or damaged item, please complete the “Warranty Enquiry” form below.

We will also require images of your shoes including the sole, top and problem area plus proof of purchase.

We are so sorry to hear this has happened. Please can we ask you to fill in a warranty claim form so that our team can best assist you.
We do apologize for what has happened and will do our best to assist you.
STILL HAVE QUESTIONS?