FREQUENTLY ASKED QUESTIONS
SHIPPING

We now offer multiple shipping options with Dawnwing Couriers. Here are all the options available at checkout:

 

  • Economy (3-5 Working Days – rate calculated at checkout)
  • Flat rate (3-5 working days – R70)
  • Overnight Express (Next Day Delivery – orders must be placed before 2pm to qualify for next day delivery – rate calculated at checkout)
  • Free Shipping – On orders over R850 (7-10 Working Days)

You can track your order on www.dawnwing.co.za

Track your order by using HOL followed by your Order Number provided on your Order Confirmation email.

If you have selected the wrong shipping option please contact us on support@holsterfashion.co.za and we will try assist you.

Incorrect shipping options will not be refunded.

PRODUCT

We receive a large amount of feedback from global customers regarding the amazing comfort they feel wearing their holster jelly shoes.

A common design feature of our flat shoes is the slight arch, horseshoe sole and underheel air pocket. This is far more supportive than a completely flat design (for example, a thong). For those who prefer a non-arched sole, we offer/recommend padded insoles to ensure you’re still as comfortable as possible.

Like all shoes, your holsters will last longer the more love you show them. If you undo the buckle and strap every time you put them on or take them off, they will not stretch. If you pull the ankle strap over your heel every time you put them on or take them off, then yes, you will eventually stretch them.

The digital images we display have the most accurate colour possible. However, due to differences in computer monitors and settings, we cannot be responsible for variations in colour between your screen and the actual product.

Avoid excessive rubbing or abrasive activity, such as scratching embellishments on car doors, rough surfaces and the like. Some skin products, such as suntan lotion, can cause erosion of the silver trays. With proper care, the silver will not come off. It might sound like we’re harping on about shoe care, but your holsters will truly fare better the more love you show them.

Don’t worry it’s not a defect, just a very normal part of the manufacturing process where the solid colour mixes with the pearlescent colour. You will find this on all of our metallic coloured shoes (Bronze, Pewter, Silver etc.).

SHOPPING

Unfortunately this isn’t possible as styles can sell out quickly. If you do leave your shopping cart open or minimised and return later, when you go to finalise your order, any changes to availability will adjust on your cart then.

Our website shows sizes that are currently available. You can email support@holsterfashion.co.za and enquire about a certain style.

After you process payment, we receive your order and pack it safely for postage — this whole process can take less than 60 minutes at times. It means we can’t change the colour, size or remove any items, so please triple-check all your information before you confirm payment.

STILL HAVE QUESTIONS?