FREQUENTLY ASKED QUESTIONS
PRODUCT

We receive a large amount of feedback from global customers regarding the amazing comfort they feel wearing their holster jelly shoes.

A common design feature of our flat shoes is the slight arch, horseshoe sole and underheel air pocket. This is far more supportive than a completely flat design (for example, a thong). For those who prefer a non-arched sole, we offer/recommend padded insoles to ensure you’re still as comfortable as possible.

Like all shoes, your holsters will last longer the more love you show them. If you undo the buckle and strap every time you put them on or take them off, they will not stretch. If you pull the ankle strap over your heel every time you put them on or take them off, then yes, you will eventually stretch them.

The digital images we display have the most accurate colour possible. However, due to differences in computer monitors and settings, we cannot be responsible for variations in colour between your screen and the actual product.

The embellishments on your shoes will dazzle longer the more love they are given. If your shoes get wet in the rain or from regular cleaning, then ensure they are completely (and delicately) dried. This is particularly applicable for saltwater, as it can be quite corrosive.

Avoid excessive rubbing or abrasive activity, such as scratching embellishments on car doors, rough surfaces and the like. Some skin products, such as suntan lotion, can cause erosion of the silver trays. With proper care, the silver will not come off. It might sound like we’re harping on about shoe care, but your holsters will truly fare better the more love you show them.

holster is known for its gorgeous embellishments. However, from time to time, accessories can become loose. Replacement accessories such as jewels, studs and buckles for current season styles may be available.

Send us an email at support@holsterfashion.co.za with a picture of the shoes. We charge R70 for buckle or embellishment replacements to be sent out to you.

Don’t worry it’s not a defect, just a very normal part of the manufacturing process where the solid colour mixes with the pearlescent colour. You will find this on all of our metallic coloured shoes (Bronze, Pewter, Silver etc.).

SHOPPING

Unfortunately this isn’t possible as styles can sell out quickly. If you do leave your shopping cart open or minimised and return later, when you go to finalise your order, any changes to availability will adjust on your cart then.

The product page for each item includes a sizing breakdown, detailed description and pictures that can be enlarged.

Our website will only show sizes that are currently available. 

After you process payment, we receive your order and pack it safely for postage — this whole process can take less than 60 minutes at times. It means we can’t change the colour, size or remove any items, so please triple-check all your information before you confirm payment.

To keep our styles fresh and modern each year, we release two ranges.

Autumn-Winter is released at the start of the year.
Spring-Summer is released from the middle of the year.

We work very hard year-round to ensure we are always improving holster products and creating new and exciting styles to make your feet the star of every season.

We sell holsters worldwide through approved stockists. As a result, we do not price match. The prices on our website are the full recommended Retail Prices.