General Questions

How do I pay for my order?

We offer a variety of payment methods through the familiar and trusted Peach Payment interface. We process MasterCard and Visa credit cards, Instant EFT (with SA’s four biggest banks)

How much is shipping?

We ship for free within South Africa for all orders over R400. If you are not at the supplied address at the time of delivery, delivery is at your risk. For this reason holster recommends you nominate a work address to receive your product/s.

Can you offer more information on a product?

The product page for each item will include sizing, a detailed description and pictures which can be enlarged. If there is any further information you feel you may need, please email support@holsterfashion.co.za and one of our very helpful sales staff will help you.

Has my order been shipped yet?

As soon as your order is dispatched from our Warehouse, you will be sent an email to confirm that it’s on its way.

Shoe Care

Does Jelly have a smell?

Just like leather has a unique smell, our PVC injected shoes also have a unique smell that lasts a few weeks. Many of our customers comment how much they love it! All our jellies are safe, REACH compliant and Vegan Friendly.

Will my feet sweat and smell?

This will depend on the climate you live in. If it is very hot and humid where you live there is the chance they may feel damp when you walk outside from an air-conditioned environment. This however will pass (much the same way your sunglasses fog up when you walk outside). holster Head Office has not received any feedback from customers that their feet sweat.

How comfortable will they be?

holster jellies are incredibly comfortable and we receive customer comments globally reiterating this fact. People can’t believe how comfortable they actually are until they put them on! Many of our flat shoes also feature a slight arched sole. This is far more supportive of your feet and is podiatrist endorsed over a flat thong for example.

Will they stretch?

Like all shoes, holster products will last longer the better you treat them. If you undo the buckle and strap when you are removing and putting the shoes on, they will not stretch. If you simply pull the ankle strap on and off rather than undoing the strap you will eventually stretch them.

How do I care for my jellies?

Use warm water, mild soap and a soft cloth to clean them. Ensure all jewels or diamantes are properly dried. Shoes such as our espadrilles and padded insole shoes are not suitable for this approach and need to be spot cleaned. Please do not use harsh chemicals on any of our shoes.

Will the diamontes or jewels tarnish?

 The embellishments on your shoes will last longer the better care you give them. If your shoes get wet in the rain or you are cleaning them, ensure they are completely (and delicately) dried. This is especially applicable to salt water as it is so corrosive.

Will the silver come off?

I know we’re harping on about this point, but your holster shoes will truly fare better the more love you can give them. Try to avoid excessive rubbing or abrasive actions and avoid scratching your embellishments on car doors or guttering and the like. With proper care the silver will not come off.

I feel a little sharp point under the top of the shoe. Is this normal?

Yes it can be. Due to our manufacturing methods on occasion they may be a slight rough part where the mould joins together. This is completely normal and can easily be filed down by a nail file without harming the jelly.

A jewel has come off, what now?

holster products are highly embellished and from time to time accessories may become dislodged. Replacement accessories e.g. jewels, studs and buckles for current season styles may be available. Please email support@holsterfashion.co.za for help.

NEED SUPPORT

53 Anthony Rd, Durban North, 4051
(031) 573 1460